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At BL.INK, customer happiness makes our day
One of the most-frequent compliments we receive from our customers is that we offer exceptional customer service and support—and we’re very proud to do so.
From the very beginning, when we started out in 2008, we have built products alongside our clients. Our commitment to helping people starts at the very top, years ago, and it persists today.
At BL.INK, we strive to provide the best customer experience possible. We want lasting relationships with our clients—so, we prioritize solving their problems quickly and efficiently, while coaching and training them so they’re getting the most value out of the platform that they can.
"I am impressed by the type of service and response BL.INK provides, it's very professional. I work with vendors in my day-to-day, and BL.INK gets my 5 stars." — BL.INK client, major beverage brand
How to access the best URL shortener and QR code generation services from BL.INK
When you log into the BL.INK platform, there’s a Help button on the left-hand navigation. Clicking the Help button takes you directly to our support articles and knowledge base. We offer many different articles to help walk you through BL.INK’s different features and best practices, and we answer frequently asked questions.
Where to start if you're new to BL.INK
If you’re new to BL.INK, start here. In this category, we offer the basics for users who are starting out with the BL.INK platform.
One of our favorite articles is The Anatomy of a Short Link, where we walk through the different components of a domain, a short link, and some of the key options when creating links with BL.INK.
BL.INK has an easy-to-search knowledge base
In the BL.INK knowledge base, we offer a global search that allows you to find articles pertaining to your keywords. Whether you’re looking for more information on creating dynamic links, how to create a masked link, or how to compare analytics, we have content to help.
Extensive URL shortening and QR code video library
Our support center also offers video content, and we’re always adding more content. In the video library, you’ll find videos that help to walk you through different parts of the BL.INK dashboard including importing links, exporting links, viewing analytics, and more.
These videos are quick and to-the-point while remaining informative and helpful for hands-on visualization of the different features BL.INK offers.
Submitting a Ticket
In addition to our extensive library of content, you can easily submit a ticket directly to our support team for any additional questions by clicking on Submit a Ticket in the upper right.
The form will send our team an email, and we’ll get back to you with more information promptly. We pride ourselves on our speedy responses, and our team is very knowledgeable—so we’ll help resolve your issue in a timely manner and send any additional resources if applicable.
If you run into a question, simply submit a ticket— we’re happy to help.
Tailored-to-you SLAs
If you’re an enterprise customer, you also have direct access to your assigned Customer Success Manager or you can give us a call at +1 (512) 354-2640.
Enterprise customers also have custom SLAs and support levels. If your organization requires a 15-minute response time, 24-hours a day, seven days a week, 365 days a year, BL.INK is able to support you.
Our custom SLAs allow us to ensure that we’re creating and providing support that meets your organization’s compliance needs in every way possible.
If you have more questions on our customer support or want to get more information, drop us an email and experience our support for yourself.
Additional Resources
As the 2027 deadline for GS1 Digital Link compliance approaches, industries from consumer electronics to food production and FMCG are facing a pivotal moment. The evolution of traditional barcodes into connected packaging using 2D barcodes like QR codes is revolutionizing product labeling and consumer engagement. But are you ready to leverage this technology to its full potential?
The global shift to GS1 Digital Link will transform how brands use packaging, turning static 2D barcodes into dynamic, interactive experiences. By 2027, businesses worldwide will need to comply with this new standard—a deadline that is fast approaching. Now is the time for forward-thinking brands to act and embrace the power of connected packaging.
The GS1 Digital Link transition is an important regulatory milestone that provides an opportunity for brands to enhance how they manage supply chains and engage with consumers. By 2027, standard barcodes will evolve to GS1 Digital Link-enabled QR codes, unlocking new opportunities for traceability, operational efficiency, and dynamic consumer engagement.